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Debtors can listen to their voicemail message on their own time. Since the phone does not ring, it does not disrupt the consumer at an inconvenient time, which would be contrary to FDCPA regulations for debt collectors. It also means that while the debtor is listening to your voicemail you are more likely to have their undivided attention.
We know that more frequent interactions with a debtor results in more success for collection agencies. By automating part of the collections process, collectors can touch base with a client more frequently while minimizing the time and effort of reaching the individual over the phone.
Automated ringless voicemail systems are inexpensive, costing as low as $0.02/message, and you will only ever pay for messages that are successfully delivered. To get started, simply purchase message credits and set up your first message.
Ringless voicemail is a method of contacting contacts’ cellular phones without the phone ringing and without connecting through the wireless network. Through this system, voicemails are left directly on the consumer’s mobile phone for them to listen to at their convenience.
Ringless voicemail is a high-impact tool for reaching consumers. With over 92% of voicemails listened to, it has the highest open rate compared to all other forms of direct-to-consumer communication.
Ringless voicemail drops overcome these regulations because:
Contact hard-to-reach debtors with a communication method they’re less likely to ignore.
Establish a consistent flow of communication to create top-of-mind awareness to pay.
Generate inbound calls from debtors looking to resolve outstanding balances or make payment arrangements.
Responses typically come within hours, providing control over an increase/decrease of call flow as necessary.
Debt collection agencies are bound by regulations concerning when and how they can contact debtors. Many of these regulations severely limit collectors’ abilities to call mobile phones. As mobile phones are the primary source of communication for most Americans, this can significantly impact a collector’s ability to stay in contact with debtors.
However, ringless voicemail drops are specifically excluded from these regulations:
Non-disruptive: One of the primary reasons calling a mobile phone is risky for collection agencies is because a call may easily fall under an “inconvenient time or place” for a debtor. However, ringless voicemail drops do not ring the debtor’s phone. Instead, the voicemail is left without the phone ever ringing so the debtor can choose to listen to the voicemail whenever it’s convenient for them.
Does not incur call charges: Voicemail is not sent through the wireless network. Contrary to popular belief, voicemail systems don’t utilize the same wireless network as the mobile phone. Voicemails are sent directly to the voicemail system, which prevents your debtor from inadvertently receiving charges from your call.
